Sewage backup is Category 3 blackwater, which means it carries real health risk and requires a completely different protocol than a clean-water leak. A DIY approach to sewage cleanup puts household members at real risk of exposure.
Our Thor, IA crews suit up in full PPE before entering a contaminated space, no exceptions.

Every technician entering a Thor, IA sewage job wears full PPE — no shortcuts, regardless of how minor the backup looks.
We apply EPA-registered antimicrobial products specifically rated for blackwater contamination.
We document disposal of contaminated materials to keep the process compliant and traceable.
We prioritize protecting occupants of the Thor, IA property over speed, given the health risk involved.
Sewage cleanup follows a strict sequence built around safety, and here's how our Thor, IA crews handle it.

Contaminated water is extracted using equipment dedicated to blackwater jobs, kept separate from clean-water equipment.
Every technician on-site wears full protective gear rated for blackwater exposure.
Porous materials — carpet, drywall, insulation — that contacted sewage are removed and disposed of per regulatory guidelines.
Disinfection follows the same standard regardless of how small the backup appeared initially.
Pathogen control continues until air and surface testing confirm the space is safe.
Final verification checks confirm the biohazard has been fully addressed.
We ask enough to confirm this is a sewage-related call and prepare accordingly.
A biohazard-trained technician arrives with full PPE and containment materials already loaded.
We assess contamination scope and provide a written estimate before cleanup begins.
We verify air quality and surface disinfection before signing off on the job.

"They treated our sewage backup like the serious situation it was, full suits and everything, not a quick mop job." — Wanda C.
"Appreciated that they explained exactly what would need to be thrown away and why, rather than just guessing." — Desmond K.
"The smell was completely gone by the time they finished, not just masked with an air freshener." — Alina M.
Blackwater contamination poses real health risk, unlike clean-water leaks, which is why it needs a different protocol.
Carpet, pad, and often drywall that touched sewage typically can't be saved due to contamination risk.
Our disinfection products meet EPA-registered standards for Category 3 water, not generic cleaner.
We don't close the file until air and surface checks pass.
We recommend checking your specific policy, and we'll support the claim with proper documentation either way.
Immediately — the longer contaminated water sits, the further bacteria and odor can spread into surrounding materials.
Thor is within our core sewage cleanup response zone.

Speak directly with our sewage response team.
Call +1-844-833-1325